1. Can orders on PalmettoMoonOnline.com be combined with orders on Palmetto-Moon-Monograms.com to receive free shipping?
PalmettoMoonOnline.com and Palmetto-Moon-Monograms.com are two seprate websites and orders can not be combined to receive free shipping over $50. In order to receive free shipping, customer must place an order of $50 or more on each respective website.
2. What credit cards do you accept?
Palmetto Moon accepts MasterCard, Visa, Discover, and American Express credit and debit cards online.
3. What tax rate do you charge?
You will be current South Carolina tax rate. Palmetto Moon only collects sales tax for the state of South Carolina.
4. What if I want something that I can’t find on your site?
Please call our customer service line! We only feature a percentage of the actual products we carry in our stores. We will also special order any products that we are able to find!
5. When will my credit card be charged?
Your card will be charged when your items are shipped.
6. Which products have lifetime guarantees and how do you handle those returns?
Rainbow Sandals, Costa Del Mar Sunglasses, and Tervis Tumblers all have lifetime guarantees.
These vendors require that merchandise be returned directly to the manufacturer. Please call our toll-free number for more information or if you would like us to assist you in this process.
7. How can I check the status of my order?
You will receive an email notification when we process your order. You can also visit our Order Status page to check your status or see tracking information at any time
8. How will I know that my order was accepted?
You will receive an order confirmation via email that includes your order number and the total amount to be charged. If you do not receive a confirmation email within 24 hours, please first check your spam folder, then contact us at email@example.com or (888) 309-8040 ext 100 if further assistance is needed.
9. How long does a refund take?
We credit the original card used to make the purchase as soon as we receive the returned merchandise. Shipping charges are non-refundable. However, refunds generally appear on your billing statement in one to two billing periods.
10. How do I cancel or change my order?
Please contact Palmetto Moon at 888-309-8040 ext 100 or email us at firstname.lastname@example.org to cancel or change your order.
11. I received my order, but one of the items is damaged or defective.
You can call us at 888-309-8040 ext 100 or email us at email@example.com to process a return or exchange on damaged or defective items.
12. How do I place an order if I live outside the US?
We’re working to provide a great international shipping solution for you. At this time, you can reach out to us by email or phone to request a shipping quote for your location.
13. How do I return my order?
We have a 30 day return/exchange policy. You can mail back your item to the address below including receipt and original packing slip or you can call us at 888-309-8040 ext 100 or email us at firstname.lastname@example.org to process a return or exchange.
Palmetto Moon Returns Dept.
2070 Sam Rittenberg Blvd
Charleston SC 29407
14. Can I buy a Gift Card Online?
Yes, you can buy a gift card online. Simply click on the Gift Card above the navigational bar and proceed to check out.
15. How do I find out how much I have on my gift card?
Click the Gift Card icon above the navigational bar where you will find a section where you can type in the 12 digit number on the back of your card, press enter to find out your current card amount.
16. How do I use my Gift Card?
In the checkout process you will be asked if you would like to use your Gift Card. Enter your 12 digit number on the back of the card to process your Gift Card. The amount on your card will then automatically be subtracted from your shopping cart total.