Shipping and Return Policies
Excluding holidays, orders are usually processed on the next business day after you place your order. Orders received on Friday, Saturday or Sunday, will be processed on Monday. Some products have longer processing times. Any shipping transit times are in addition to the order processing times.
Palmetto Moon offers FREE Standard Shipping on all orders over $50.00 in the contiguous 48 US States. Yeti Coolers, Corn hole boards and tents are not included in the free shipping offer due to weight and size. Any order below $50.00 will have a flat rate shipping charge of $4.95 and will be shipped USPS Priority Mail.
For oversized, bulky, or multiple package shipments that require expedited shipping, please contact our customer service department at (888) 309-8040 x100 for a quote. You will be advised via email or phone of any additional shipping charges. Tracking Numbers and status are available through the Order Status Page.
- Standard Ground Shipping (Via USPS) – (estimated delivery within 3-5 business days)
Order processing time is in addition to the shipping transit time on your order. Delivery times will vary based on the delivery address.
- Expedited Shipping (Via UPS)– Overnight (estimated delivery within 2 business days), 2-day (estimated delivery within 3 business days), and Priority (estimated delivery within 4 business days.) Order processing time is in addition to the shipping transit time on your order. UPS DOES NOT process Air Shipmets over weekends. Example: If the shipper sends a UPS 2nd Day Air package on Thursday, it will be delivered on Monday.
- Alaska or Hawaii Shipping – (estimated delivery within 10-12 business days)
Customers outside the contiguous 48 US States will not be eligible for free shipping offers. All shipping will be calculated via live rate at the time of purchase. Shipments to Alaska, Hawaii, and Puerto Rico are sent UPS 2nd Day Air or USPS Priority Mail. APO/FPO and US possessions are sent USPS First Class Priority Mail. Rates for these destinations and services are calculated manually; please contact our customer service department at (888) 309-8040 x100 or firstname.lastname@example.org.
- International Shipping - Palmetto Moon does not offer International shipping.
Returns and Exchanges
You will be over the moon about our how simple it is to return or exchange your purchase!
If an item in your order is damaged or defective, please contact customer service at (888) 309-8040 x100 or email@example.com.
If for any reason you are unsatisfied with your purchase, you may return new and unused items within 30 days of original shipment date for an exchange or refund to the credit card account charged, less any shipping fees incurred by the original purchase. All SALE items are a final sale and are not returnable. Special orders are not returnable. In order to receive a refund, all merchandise must possess the original manufacturer tags and identification stickers. Defective merchandise shall be returned directly to the manufacturer under their return policy; please contact our customer service department for details. All returns must be insured and postage prepaid. Please clearly print/type your name and address on the outside of the package. Merchandise must include a copy of our invoice or packing slip. Shipping and Handling is non-refundable.
Palmetto Moon reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase. All online purchases are eligible for In Store returns with original invoice.
For all other questions or concerns please contact our Customer Service department:
(888) 309-8040 x100 or firstname.lastname@example.org
Palmetto Moon Returns Dept.
2070 Sam Rittenberg Blvd
Charleston SC 29407
Manufacturer's Warranty Claims
We take the worry out of claims and exchanges, you can simply send your items back to us. Some vendors require that you handle all warranty exchanges directly through them. Please contact these vendors directly, if your item is made by them:
Tracking Your Order
Once your order has been processed and shipped, an email containing the tracking number will be sent to the email address provided during check out. If you do not receive a confirmation email within 24 hours, please first check your spam folder, then contact us at email@example.com or (888) 309-8040 if further assistance is needed.